Common queries answered

Frequently asked questions

How long does it take for me to receive my order?

Depending on your shipping address and selected shipping method it could take from 1 to 7 days. 

Exact Express Shipping and Standard shipping times are specified at the checkout stage and in your order confirmation email.

Where are the puzzles shipped from?

For customers in the US, all orders are shipped directly from our NY warehouse, ensuring fast and reliable delivery.

What is your return and exchange policy?

We offer a 30 day free return policy for all customers that decide they do not want the product or would like to exchange it for another one.

Once the product you order is returned to us and is in the original condition, a refund or exchange will be processed.

What do I do if I entered an incorrect shipping address?

The best thing to do is to reach out to us via email (info@lubiwood.com) or fill out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

How do I track my order?

Once your order is shipped, you will receive an email with the tracking number and the link to the delivery company’s tracking webpage. 

How do I receive customer support?

Either send us an email at info@lubiwood.com or fill out the contact form. We promise to get back to you as soon as possible!

We opened our doors in 2020

Our journey has just begun

We started with an idea to make jigsaw puzzles more fun and bring new life into this classical activity with fresh design ideas and new ways of putting the pieces together.

We wanted to combine our designs with natural materials so we only produce wooden products.

There is a real satisfaction when wooden jigsaw puzzles snap into place. If you haven’t experienced it yet we really recommend you give it a try 😉

We sketch, print, cut and ship it to you with love

Everything made by us, with care

Each jigsaw puzzle starts with multiple sketches and takes a long time to bring to life.

After many iterations of pencil drawing it goes into the coloring phase where we try different pallets and see which one fits the character of the jigsaw puzzle the most.

Once the design is done we draw all of the cut-out shapes by hand and give each jigsaw puzzle a unique name.

We have so many more ideas

We’re just getting started

We are already designing completely new concepts of jigsaw puzzles. Sign up to our newsletter so we can let you know when new jigsaw puzzles arrive.

If you have any feedback for us please write to us. We are always looking to improve.

Need help? Get in touch with us.

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